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DSA POLICY

Version 1.0.0 · effective Sat 1 Aug

The full range of tickets is available online at www.partymaker.eu and via the Partymaker app.

For frequently asked questions, click HERE.

You can contact us every day:

Thank you for your understanding.

Contact details in accordance with Regulation (EU) 2022/2065 (DSA) and Regulation (EU) 2021/784

Point of contact:

  • (i) a single point of contact for communication by electronic means with the authorities of the Member States, the Commission and the College within the meaning of Article 11 of the DSA; and
  • (ii) a single point of contact for receiving removal orders under Regulation (EU) 2021/784 on combating the dissemination of terrorist content online: dsa@partmaker.sk

Official languages in which the contact point may be contacted: Slovak, English.

This single point of contact relates to intermediary services operated by:

Partymaker Group a. s.
Rajská 10A
811 08 Bratislava – Staré Mesto district
Registered in: the Commercial Register maintained by the Municipal Court of Bratislava III, Section Sa, File No. 7958/B

Regulatory Authority:

Slovak Trade Inspection Authority, Bajkalská 21/A, P.O. Box No. 5, 820 07 Bratislava

SPECIAL TERMS AND CONDITIONS FOR COMMERCIAL USERS

1. INTRODUCTORY PROVISIONS

1.1. The Website and the System constitute an online platform within the meaning of Article 3(i) of the Digital Services Act, which enables Customers and those interested in Events to conclude distance contracts with the Partner.

1.2. These Special Terms and Conditions govern the rights and obligations of the Operator and the Partner under the Digital Services Act and the Transparency Regulation. The Special Terms and Conditions form a supplement to the Cooperation Agreement.

2. DEFINITIONS

2.1. The definitions of terms used in the Special Conditions set out below are listed in alphabetical order:

  • Digital Services Act or DSA means Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on the Digital Services Single Market and amending Directive 2000/31/EC (Digital Services Act).
  • Transparency Regulation means Regulation (EU) 2019/1150 of the European Parliament and of the Council of 20 June 2019 on promoting fairness and transparency for business users of online intermediation services.
  • Special Terms and Conditions means these Special Terms and Conditions of Partymaker Group a. s. for commercial users of the platform.
  • Partner means a person who organises, arranges or acts as an intermediary in the organisation of Events within Slovakia or, where applicable, abroad; that is to say, for the purposes of this Agreement, is responsible for the organisation and conduct of the Event(s).
  • Operator means Partymaker Group a. s., with its registered office at Rajská 10A, 811 08 Bratislava – StarĂ© Mesto district, Company Registration Number: 47 870 125, registered in the Commercial Register of the Municipal Court Bratislava III, Section Sa, File No. 7958/B, which is the entity that, on behalf of and for the account of the Partner, ensures the distribution and sale of Tickets for Events via the System.
  • Cooperation Agreement means the Cooperation Agreement on the Sale of Tickets concluded between the Operator and the Partner.

2.2. The definitions of terms set out in these Special Terms and Conditions supplement the definitions set out in the Cooperation Agreement. The definitions of terms set out in the Cooperation Agreement also apply to terms capitalised in these Special Terms and Conditions.

3. THE OPERATOR’S LIABILITY AND THE SYSTEM FOR REPORTING INAPPROPRIATE CONTENT ON THE PLATFORM

3.1. The following content on the website and within the System is considered unlawful or in breach of the terms of use of the relevant services:

  • 3.1.1. The content contravenes the law, in particular, but not limited to, the Criminal Code and the Act on Minor Offences. The content is contrary to public morality.
  • 3.1.2. The content contravenes the principles of fair trading.
  • 3.1.3. The content contravenes the decisions of courts and/or public authorities.
  • 3.1.4. The content contravenes the codes of ethics to which the Operator has undertaken to adhere.
  • 3.1.5. The content unlawfully infringes the rights or legally protected interests of any persons, including the Operator and persons associated with it, their employees, their statutory representatives and members of their governing bodies.
  • 3.1.6. The content infringes the rights or legally protected interests of any third parties.
  • 3.1.7. The content jeopardises or damages the good reputation or name of the Operator’s company or its affiliated persons.
  • 3.1.8. The content contains advertising or commercial information from third parties which is not central to the Event being offered and is not directly related to the Event being offered.
  • 3.1.9. The content contains advertising or commercial information relating to competitors of the Operator or its affiliated parties.
  • 3.1.10. The content does not relate directly to the Event on offer. The content is inaccurate, incomplete or out of date.
  • 3.1.11. The Partner makes the provision of further information conditional upon the payment of a separate fee, including, but not limited to, via paid text messages or calls to telephone numbers with a special rate.
  • 3.1.12. The content is objectionable for other reasons under the Cooperation Agreement, the Special Terms and Conditions or applicable legislation.
  • 3.1.13. Should the Partner suspect that illegal content, content that contravenes the terms of service, or otherwise objectionable content is being disseminated on a page within the System, they may report this to the Operator. Should the Partner disagree with the outcome of the handling of their report, they may submit a complaint to the Operator; for this purpose, the Operator has established a system in accordance with Article 20 of the Digital Services Act. The contact details for submitting reports and complaints under this clause are provided on the website.
  • 3.1.14. In addition to Partners, the system for reporting objectionable content and handling complaints may also be used by organisers, Customers and those interested in the Event. The data subject may also make use of the out-of-court dispute resolution system in accordance with Article 21 of the Digital Services Act.
  • 3.1.15. Complaints lodged under the Digital Services Act must be received by the Operator within six months of the date on which the complainant was informed of the decision on their complaint pursuant to Article 16(5) or Article 17 of the Digital Services Act.
  • 3.1.16. The Operator does not suspend the processing of notifications and complaints submitted via the mechanisms set out in the Digital Services Act in respect of persons who frequently submit manifestly unfounded notifications and/or complaints. However, should any person submit more than two manifestly unfounded reports or complaints in a single week, the Operator is entitled to suspend the processing of reports and complaints from such persons for a period of two months.

4. PARAMETERS FOR DETERMINING THE ORDER IN WHICH OFFERS ARE DISPLAYED ON THE PLATFORM

4.1. The main parameters used to determine the order in which Event offers are displayed on the website and within the System are (i) the time factor and (ii) the priority banner position.

4.2. The order of these parameters has been chosen to reflect their economic significance to the Operator and to take the user experience into account. The mechanism for determining the order of Events takes into account the nature of the Event and its relevance to consumers, in particular based on the date of the Event and its genre classification. 4.3. The Operator shall not apply differential treatment to the services and products offered by itself or by a person controlled by or affiliated with it, whilst reserving the right in full to unilaterally change this policy.

4.4. Suspension, restriction or refusal of sales on the platform

  • 4.4.1. The Operator is further entitled, in addition to the cases specified in the Cooperation Agreement and/or the Special Terms and Conditions, to suspend, restrict or refuse the sale, bookings and the distribution of Tickets for the Event and/or the promotion of the Event and the sale of Tickets, or to cease the sale, distribution or booking of Tickets or the promotion of the Event and the sale of Tickets, if
  • 4.4.2. there is a suspicion that the Event and/or its promotion is, may be, or will be in breach of legislation, public morality, the principles of fair trading, decisions of courts and/or public authorities, or if, in the course of the Event or its promotion, there is a risk of widespread breaches of legislation, public morality, the principles of fair trading, or decisions of courts and/or public authorities, or
  • 4.4.3. The event and/or its promotion contravenes the codes of ethics to which the Operator has undertaken to adhere, or
  • 4.4.4. The event and/or its promotion infringes or may infringe the rights and legitimate interests of any persons, including the Operator and its affiliated persons, their employees, their statutory representatives and members of their governing bodies, or
  • 4.4.5. The Event and/or its promotion infringes or may infringe the rights or legally protected interests of any third parties, or
  • 4.4.6. The Event and/or its promotion jeopardises or damages the good reputation or name of the Operator or its affiliated persons, or
  • 4.4.7. The Event and/or its promotion contains advertising or commercial information from third parties which is not central to the Event on offer and is not directly related to the Event on offer, or
  • 4.4.8. The Event and/or its promotion contains advertising or commercial information relating to competitors of the Operator or its affiliated parties, or
  • 4.4.9. The Event and/or its promotion does not relate directly to the Event being offered, or
  • 4.4.10. The Partner makes the provision of further information conditional upon the payment of a separate fee, including but not limited to via paid text messages or calls to premium-rate telephone numbers, or
  • 4.4.11. The content of the Event and/or the Promotion contravenes the conditions set out in clause 3.1 of the Special Terms and Conditions, or
  • 4.4.12. The Partner refuses to sign a specific indemnity undertaking, the signing and submission of which the Operator may require from the Partner in justified cases,
  • 4.4.13. The Event and/or its promotion are objectionable for other reasons under the Cooperation Agreement, the Special Terms and Conditions or applicable legislation.

4.5. Unless the contracting parties agree otherwise, the Organiser is not obliged to use the Partner’s specific promotional material in the promotion of the Event. Where an agreement has been concluded regarding the use of the Partner’s promotional materials, the Operator is entitled to refuse to use such promotional material in cases where such promotional material (i) contravenes the rules set out in clauses 3.1 and/or 5. 1 of the Special Terms and Conditions, or (ii) does not comply with the agreement concluded regarding its use, or (iii) the Operator has reasonable grounds to suspect that there are grounds for rejecting this promotional material under the Cooperation Agreement and/or the Special Terms and Conditions, or (iv) the Operator has previously rejected other promotional material from the Partner, or (v) the Partner has previously breached its contractual and other legal obligations seriously or repeatedly, or (vi) the Partner is in arrears with the payment of any amount owed to the Operator, or (viii) for any other reasons set out in the Cooperation Agreement and/or the Special Terms and Conditions or in legislation.

4.6. The Operator shall, without undue delay and no later than within three working days, notify the Partner by email of its decision to suspend, restrict or refuse the sale, booking and distribution of Tickets, or the promotion of the Event, or the use of the Partner’s promotional materials. In the event of the rejection of promotional material supplied by the Partner, the Partner is obliged to supply the Operator with promotional material that complies with this Agreement and the relevant legislation.

4.7. The Operator is entitled to terminate the Cooperation Agreement by giving notice, in addition to the other grounds set out in the Cooperation Agreement and/or the Special Terms and Conditions, in cases where (i) the Partner has repeatedly or seriously breached its obligations under the Cooperation Agreement or the Special Terms and Conditions, or (ii) there are reasonable doubts as to the Partner’s solvency, or the Partner is in arrears with the payment of any claim by the Operator arising from any legal relationship, or (iii) the Partner has cancelled the Event within the last twelve months without good cause, or the Event did not take place for reasons attributable to the Partner, or the Partner encountered serious problems during the Event which caused difficulties for Customers and third parties or significantly diminished their experience of the Event, or (iv) in the cases set out in the Digital Services Act and the Transparency Regulation. The notice period for termination under this clause is 30 days and begins to run on the date of delivery of the notice of termination to the Partner. Where the Operator exercises its right to terminate the provision of services on urgent grounds under Slovak law, or where the Operator is able to demonstrate that the Partner has repeatedly breached the applicable terms and conditions, resulting in the Operator ceasing to provide all the online intermediation services concerned, the notice period for termination under this clause shall be 1 week and shall commence on the date of delivery of the notice of termination to the Partner.

4.8. Should the Operator decide to suspend or restrict the provision of services to the Partner under Article 4 of these Special Terms and Conditions in relation to certain products offered by the Partner, no later than on the date on which such suspension takes effect, restriction or refusal, the Operator shall provide the Partner with a statement of reasons for this decision on a durable medium, unless otherwise provided for by law. The statement of reasons may form part of the notice of termination pursuant to clause 4.4 of these Special Terms and Conditions.

4.9. In the event that the Operator completely refuses to provide services to the Partner in accordance with Article 5 of these Special Terms and Conditions, it shall provide the Partner with the reasons for such refusal and termination at least 30 days before it takes effect, on a durable medium, unless otherwise provided for by law. The reasons may form part of the notice of termination in accordance with clause 4.4 of these Special Terms and Conditions.

4.10. The Operator is not obliged to provide the reasons referred to in clauses 4.5 and 4. 6 of these Special Terms and Conditions if the Operator is subject to a legal or other obligation not to disclose specific facts or circumstances or to refer to the relevant reasons, or if the Operator is able to demonstrate that the Partner has repeatedly breached their obligations, resulting in the termination of the provision of all the online intermediary services concerned.

4.11. Notice under this Article may also be served by email.

5. PROVISIONS ON CERTAIN SPECIFIC RIGHTS AND OBLIGATIONS

5.1. To the extent provided for in the Digital Services Act, the Operator shall not be liable for the activities and information of users of its services, including Partners.

5.2. The Operator is entitled to use the Partner’s or Event’s logo in an appropriate manner for the promotion of the Event and on the website.

5.3. The Operator uses affiliated programmes of other contractual partners for the sale, booking and distribution of Tickets.

5.4. The Operator provides technical and contractual access to data which the Partner, as a commercial user of the Operator’s online services, provides to the Operator, or which is generated in the course of providing these services, and which the Operator is authorised to use. In addition to the Operator, access to this data is also granted to the Operator’s service providers, where such access is necessary for the operation of the website and/or the System, and to public authorities to the extent provided for by law.

6. FINAL PROVISIONS

6.1. The Operator is entitled to unilaterally amend the Special Terms and Conditions to a reasonable extent, in particular, but not limited to, in the event of (i) changes to legislation, (ii) changes to the technical conditions of the Operator’s suppliers, (iii) changes to the interpretation of legislation, (iv) changes to the technical parameters of the Internet or of providers of other electronic communications services or mobile devices, (v) changes to licensing terms in respect of content protected under legislation governing intellectual and industrial property rights, (vi) changes to the scope of the offer on the website www.ticketportal.sk and/or within the System, (vii) changes to the scope of the Partner’s access to data, (viii) changes to additional distribution channels or potential affiliate programmes, (ix) changes to prices, fees or services provided by the Operator to the Partner, Ticket Holders or those interested in the Event, and so on.

6.2. The Operator shall, in accordance with Article 14(2) of the Digital Services Act, notify the Partner of any changes to these Special Terms and Conditions.

6.3. These Special Terms and Conditions shall come into effect on 1 June 2026.

Report illegal content

Use this form to report content that violates the law or platform conditions.

Submit a complaint

Complaint against an Operator decision under Article 20 DSA.